FAQ
Frequently Asked Questions
Product
What materials are used in your products?
At CWFD, we take pride in offering high-quality food products sourced from trusted suppliers. All items—whether frozen fruits, vegetables, dairy, or grains—are made from natural, carefully selected ingredients. We ensure our products meet strict food safety and quality standards, with clear labeling of all components. For packaged or processed items, we work with manufacturers who use premium-grade materials and comply with Australian food regulations. If you have specific dietary concerns or need ingredient details for any product, feel free to contact our team—we’re happy to help!
Do you offer customization or personalization services?
While our primary focus is on wholesale distribution of high-quality frozen and chilled food products, we understand that every business has unique needs. We offer flexible ordering options and packaging sizes to suit your specific requirements. If you're looking for tailored product selections or custom solutions for bulk orders, our team is happy to work with you to find the best fit. Please contact us to discuss your needs, and we’ll do our best to accommodate your request.
Orders
What is your return policy?
At CWFD, we are committed to delivering products in excellent condition. If you receive a product that is damaged, incorrect, or does not meet quality standards, please notify us within 24 hours of delivery. Due to the nature of frozen and perishable goods, we are unable to accept returns for change of mind. However, we will promptly investigate any issues and arrange a replacement or credit where appropriate. To report a concern, please contact our customer service team with your order details and a photo of the issue, if possible.
How can I track my order?
Once your order is confirmed and dispatched, you will receive a notification with delivery details. For local deliveries, our team provides estimated delivery times and can be contacted directly for real-time updates. If you're a registered wholesale customer, you can also log in to your account to view your order history and status. For any urgent tracking requests or questions, please feel free to contact our support team—we’re here to help ensure your delivery arrives on time.
Payments
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order—however, we kindly ask that you contact us as soon as possible after placing the order. Because we process and dispatch orders quickly to maintain product quality and timely delivery, changes or cancellations may not be possible once the order has been prepared or shipped. To request a modification or cancellation, please call or email our customer service team with your order number and details. We’ll do our best to accommodate your request.
Still have questions?
We’re here to help! If you have any additional questions or need assistance, please don’t hesitate to get in touch with our team.
📞 Call us: (02) 998 70888
📧 Email us: [email protected]
📍 Visit us: 128-130 Frances Street, Lidcome, 2141 Sydney, NSW
Or use our Contact Form and we’ll get back to you as soon as possible.
Your satisfaction is our priority